Made to order items: please read this first
Some of what we sell is built to order rather than picked from stock. That includes every Spanbilt garden shed and Smartlocker, which is manufactured to the size and colour you choose after you place your order.
You can cancel a made to order item for a full refund at any time before we place your order with the factory. We will email you the moment that happens, so you always know where you stand.
Once manufacturing has started we cannot accept a cancellation, return or refund because you have changed your mind. Your shed is being built to your specification and cannot go back into stock.
That does not affect your rights if something is wrong. If your order arrives damaged, incomplete or not as described, check every part against the parts list within 7 days of collection and contact us within 30 days. We will repair, replace or refund it. Nothing on this page limits your rights under the Australian Consumer Law.
30 day returns on stocked items
For any refund, once your return reaches us and we have checked it over, we process the payment within 10 days and email you to confirm.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@homeharvesthub.com.au with your order number and we will provide detailed instructions on how to process the return. Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in 'Like New' condition and must contain all original packaging and accessories.
'Like New' means that the item(s) you ordered must not show any visual signs of wear. If item(s) are returned with visual signs of wear, or have any issues due to misuse, the item(s) will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@homeharvesthub.com.au with your order number and we will assist you. We want to make this process as simple as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@homeharvesthub.com.au the day of
delivery. Home and Harvest Hub will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email info@homeharvesthub.com.au or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product- specific return information. Products that are specified as certified pre-owned or used are ineligible for return.
Home and Harvest Hub only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a 'one time use or temporary use' are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns, please see our FAQ page.