At Home and Harvest Hub we strive to offer the best shopping experience possible, and part of that commitment is keeping shipping costs low. Whenever feasible, we will always try to provide free standard shipping to our customers.
We believe in transparent communication and will always clearly indicate any extra shipping charges at the time of purchase. Our goal is to ensure you receive your products in a timely and cost-effective manner.
Home and Harvest Hub Shipping Policy Highlights:
- Free standard shipping on eligible items.
- Additional shipping fees for some products.
- Clear communication of any extra charges at checkout.
- Dedicated customer service support for any shipping inquiries.
Standard Shipping
Standard shipping typically includes delivery of parcels and other items that can fit on a standard 1.2m pallet.
Non-Standard Shipping
While we strive to keep shipping free whenever possible, some of our larger items, such as greenhouses, BBQs, and garden sheds, may attract additional shipping costs due to their size and weight.
Want to know about our Returns Policy? Please review our 'Easy Returns' page.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment.
If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@homeharvesthub.com.au.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) arrives damaged, please send photos to info@homeharvesthub.com.au, then visit our Returns page and lodge your return claim online.
Garden sheds, Smartlockers and other large steel buildings
These are made to order at the Spanbilt factory in Crestmead, Queensland, and they ship differently to the rest of our catalogue.
How long it takes
Allow 4 to 6 weeks for manufacturing, then a further 3 to 10 business days for transport depending on where you are. We are on the east coast, so Perth takes longer than Brisbane. We will email you when your order goes into production, when it is finished, and again when it is ready for you.
Collection, which is free
Factory collection from Crestmead is free. Pickup hours are Monday to Thursday, 6:30am to 2pm, and Friday until 12pm, closed weekends. Please wait for our ready to collect call before making the trip, because nothing is ready on the day you order.
Depot collection is free as well. Spanbilt charge a $35 depot fee and we cover that for you. Once your shed reaches the depot you have 48 hours to collect it before daily storage fees apply. Depots release orders Monday to Friday, 8am to 2pm.
Both the factory and the depot will help you load. You will need a large trailer or ute and some straps. A Smartlocker pack is around 3.7 metres long and roughly 290kg, so have a plan for getting it off at the other end.
Home delivery
YardStore and StoreMate garden sheds have a flat $99 home delivery fee. Smartlockers are quoted for your address, because freight on a 3.7 metre pack varies with location and access. Get in touch before or after ordering and we will bring you a quote and confirm it before you pay anything.
Home delivery is an assisted delivery service. Someone able bodied needs to be there to help, and the pack is offloaded near the truck, within about 6 metres. Delivery to the rear of a property is not available for safety reasons.
Where we cannot deliver
We cannot currently deliver steel buildings to the Northern Territory, to most Australian islands including North Stradbroke Island and Russell Island in Queensland, Christmas Island and the Cocos Islands, or to a small number of remote postcodes. Smartlockers are rated for wind Regions A and B only, so they are not suitable for cyclonic areas. If you are not sure, ask us before you order.
When your shed arrives
Unpack and check every part against the parts list in the manual within 7 days. If anything is damaged or missing, tell us straight away so we can sort it out well inside the replacement window.