At Home Harvest Hub we strive to offer the best shopping experience possible, and part of that commitment is keeping shipping costs low. Whenever feasible, we provide free standard shipping to our customers.
We believe in transparent communication and will always clearly indicate any extra shipping charges at the time of purchase. Our goal is to ensure you receive your products in a timely and cost-effective manner.
Home Harvest Hub Shipping Policy Highlights:
- Free standard shipping on eligible items.
- Additional shipping fees for bulky products.
- Clear communication of any extra charges at checkout.
- Dedicated customer service support for any shipping inquiries.
Standard Shipping
Standard shipping typically includes delivery of parcels and other items that can fit on a standard 1.2m pallet.
Non-Standard Shipping
While we strive to keep shipping free whenever possible, some of our larger items, such as greenhouses, glasshouses, and garden sheds, may attract additional shipping costs due to their size and weight.
Want to know about our Returns Policy? Please review our 'Easy Returns' page.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@homeharvesthub.com.au.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) arrives damaged, please send photos to info@homeharvesthub.com.au, then visit our Returns page and lodge your return claim online.